ORDERING FROM WIPES AUSTRALIA

What are your hours of operation?

We are here to serve you and generally have someone on call throughout the day, which means we often answer phones and emails beyond our regular working hours. If you have a question or wish to place an order, please contact us at your convenience. A Wipes representative can usually be reached between the hours of 8am and 8pm EST, even on weekends.

What is your return policy?

If you are not completely satisfied with your Wipes Australia product we are happy to provide you with a full refund. Generous return policies are also available for products sold on this website that are not made by Wipes Australia.

Do you accept purchase orders?

Generally, yes. Please contact us if you are interested in using a purchase order and we will help you get set up.

Where can I find coupon codes or discount info?

While our focus is on making sure our pricing is always the lowest it can be, we do sporadically offer a good sale or special promotion. We certainly do not want you to be left out, so please be sure emails from Wipes.com are on your safe-sender list.

Do you have a low-price guarantee?

Yes. If you find an identical or comparable product for less, let us know and we will beat that price.

Do you offer bulk discounts on large orders?

Yes. Quantity discounts are listed on most product pages. For even larger orders, please contact us and we will calculate a customised discounted price-quote for you.

What is your customer service policy?
Wipes Australia is committed to providing exceptional customer service and quality products.  We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

SHIPPING

Where do you ship to (shipping destinations)?:  
We ship to any location in Australia.

What is your shipping and delivery policy:
We deliver products Australia wide using Fastway Couriers and TNT (for bulk goods). Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are dispatched within 2 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia.

How long will it take for my shipment to be delivered (delivery timeframe)?:
Orders are dispatched within 1 working day and shipping times are estimated between 2-7 business days depending on your location within Australia. Orders are dispatched within 2 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia. We do not export outside of Australia.

Please contact orders@wipesaustralia.com.au  for other international destinations

What holidays affect shipping?

Our freight carriers do not ship on the following holidays; keep them in mind when anticipating the arrival of your order:

  • Australia Day – 25th Jan
  • Easter Long Weekend (Both Good Friday and Easter Monday)
  • Anzac Day – April 22nd
  • Queens Birthday ( Dependent  on your state)
  • Labor Day (Dependent on your state)
  • Other State, Territory and Local Official Public Holidays ( Dependent on your state)
  • Christmas Eve and Christmas Day – 24th – 25th December
  • New Year’s Eve and 
New Year’s Day –  31st December and 1st January

PRODUCT INFO

Where can I find Material Safety Data Sheets (MSDS)?

Please email us at contact@Wipes.com.au or call 1-800-Wipes (1800 094 737), and we will be happy to send you the MSDS forms you need.

Do your wipes have a shelf-life?

Our pre-moistened gym wipes have a shelf-life of at least twenty two months. Storing these products in a cool place out of direct sunlight is highly recommended to lengthen the life of the product.

The gym wipes I received dried out. What happened?

We have never experienced any issues with wipes drying out when the directions for use have been followed. A common mistake is to take the wipes out of the bag when installing them into the dispenser. As per the directions, please keep the roll of wipes in the bag. To use, cut a small hole in the bag (about 4cm) and pull the wipes through. If you follow these instructions, the wipes will stay wet.

COMPANY INFO

Trading Name: Wipes Australia Trust
ABN: 80 770 627 861
Trading Address: 15A St Simon Cl, Blair Athol, NSW 2560
Phone Number: 1800 094 737
Email Address: orders@wipesaustralia.com.au

Products Provided:

Our products are targeted towards Gymnasium/Fitness Centre – Or anywhere that has a build-up of sweat or germs in their environment that needs to be cleaned. Best of all, we offer our top quality products at the lowest pricing around. General public is not the target market, its actually a Business to Business supply of Goods.

Currency & Transactions:

All prices are in AUD and transactions are processed in AUD.

What is you privacy policy?:

Wipes Australia is committed to keeping any personal details or information gathered about you under strict protection. We take your privacy and security very seriously and ensure you that this information is not shared, swapped or sold to any person, business or organisation.

Information that may be attained includes details you provide about yourself including name, date of birth, email address, billing or shipping address, and credit card information. Your email address may be also be used for our enewsletter service, however this can be changed if you don’t want to receive communication from us.

The use of cookies is employed by Wipes Australia through our website. This allows us to establish your identity (allowing login function to your own account) and manage our relationship with you including personalising services to your identified needs and identifying ways in which we can improve. Cookies are only activated whilst you are accessing the Wipes Australia website, does not allow us access to any of your other applications and are only used to provide you with a better shopping experience.

Still have questions? Please email contact@wipesaustralia.com.au or call 1800 094 737 and we will be happy to assist.